December 31, 2002
Sidekick resolution and bug
So I went back to the very same T-Mobile location this afternoon. I noticed the woman who was little help last night, but managed to avoid her. To review, my Sidekick would sometimes (twice, so far) appear completely dead when I came out in the morning to take it off the charger and go to work. No button pressing or plugging/unplugging would bring it back.
The guy who took my case was the model of customer service. I was amazed, because my expectations were so low. He took me back to the office, and borrowed a charger for the Sidekick, which had no effect. He said they wouldn't have a battery there, but started to order a new unit for delivery to my house, even thought I bought it through Amazon.
As he was entering my information, he saw a note and started fiddling with my reset button (which is notably absent from the documentation). On the second try, my scroll wheel lit up, and everything was back to normal.
Turns out, there's a known bug, where the unit will fall into a 'deep sleep' mode (intended for shipping purposes) while on the charger. The solution is to hold down the reset button (under the edge of the screen when it's deployed) while powering up the unit with the power button (remember to press it for 3 seconds).
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